In this book, the reader has the opportunity to become familiar with the basic concepts of Total Quality Management, quality assurance-management systems, ISO 9000, ISO 14000, and HACCP standards, the application of Total Quality principles in Greek businesses, the most important quality improvement techniques, customer-consumer satisfaction indicators, benchmarking, and more.

The revised edition includes, among other things, the efforts of the country's public sector to modernize public administration in light of rapid changes in society and the economy. Total Quality Management, a concept considered by many to be subjective, is subject to continuous improvements and adaptations.

The customization and adoption of its principles must be a primary priority for administrative executives and decision-makers in a time when chaotic theories are seeking ways to be present and imposed. Total Quality Management is highlighted in this edition as a modern "management model," whose success depends on the rational and effective achievement of combining all production factors of an economic unit.

The author's ambition is for the book to serve as a springboard and platform for extensive discussions and reflections among the academic community and administrative executives, so that the fundamental principles of TQM can be immediately applied by business units in both the public and private sectors.