The purchase was made in the summer of 2021 and the extractor remained in its box until the new kitchen of my house was ready, which was completed around mid-May 2022. When we moved into the house with my family, it worked well for the first 10-15 days. Quiet, beautiful, and efficient with strong lighting. The buttons were a bit difficult to use, but I think it's a matter of getting used to them. Then the problems started. It didn't work on low intensity, only on very high, making a loud noise - whistling. The extractor had very few operating hours, a total of 2-3 hours at most. I contacted customer service, a technician came, identified the problem, and told me that the motor needs to be replaced. Of course, it's free of charge because it's under warranty. However, he told me that I have to uninstall it myself because it's built-in and he doesn't have access to the inside. Huge disappointment!!! So, I have to call for a brand new extractor from a company that I considered reliable (that's why I chose it) and intervene in my brand new kitchen (obviously with the cost of the carpenter for uninstallation and reinstallation), with the risk of causing any damage. I spoke to the company and they told me... "Sometimes it happens!!!!" Huge disappointment!!!