It is always useful and constructive to reinforce your knowledge and especially to learn new ways to improve your techniques, become more dynamic and effective in your work.
In the pages of this book, we encounter a life perspective based on the fundamental techniques of communication, applied not only in the strictly work environment but also in the management of everyday life.
The success of this book lies in the fact that both authors constantly capture your interest, transforming the tedious process of debt collection into an interesting communication challenge.