I have it for 2 years and it is the only thing that helped me with my neck and I don't feel any pain. It is soft but for orthopedic mattresses it is just right in terms of height, it embraces the head. For firm mattresses, it may feel soft and low for some people.

Unfortunately, it is expensive for what it is. The filling disappears when it touches the head. While it is fluffy, inside it feels empty and does not support the head. It's a shame

I bought it hoping to finally find something suitable for comfortable sleep. Lately, I have been having issues with back pain. Of course, for now, I am forced to search until I find the right one. In the end, although it has good materials, this particular one did not help. I ordered the medium one, which turned out to be hard not only for me but for everyone who tried it! It's good, but unfortunately, it's harder where you need it the most, during sleep. I will order another soft one and see.