This book provides a comprehensive coverage of the most important methods for managing and controlling Total Quality, and demonstrates how the Taguchi approach and Statistical Process Control (SPC) can support and promote Deming's ideals for an organization committed to quality improvement.

The book bridges the gap between:
- Off-line and on-line quality control
- Quality applications in manufacturing industries and service companies
- Statistical theory and practice
- Japanese approaches and Western World Standards
- Management and workforce.

Many real case studies from construction industries and service organizations are presented. The book should be read by managers as well as any employee who wishes to excel in the pursuit of quality.